IT in HR

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Cisco constructed effective human resources management systems in its company and on that basis now it produces programs and applications. A big interest is concerned such solutions as providing business activities on distance (for example, phone and video conferences from different cities and countries, TelePresence product, etc.). The main idea is to reduce costs and to raise the… Читать ещё >

IT in HR (реферат, курсовая, диплом, контрольная)

Содержание

I. ntroduction
- 1. 1. Use of IT in HRM: basic notions
- 1. 2. Classification of IT products used for HRM
- 1. 3. Implementation problems of IT in HRM
Chapter 2. Characteristics of HRM in «Cisco» company: role of IT
- 2. 1. Description of the company
- 2. 2. Classification of methods used in «Cisco» for HRM
- 2. 3. Advantages of «Cisco» IT HRM methods
Chapter 3. Perspectives of IT HRM methods in «Cisco» company
- 3. 1. Up-to-date «Cisco» IT products in HRM (phone conferences, multimedia conferences, TelePresence, etc.)
- 3. 2. Perspectives of «Cisco on Cisco» concept development in HRM on IT basis
Conclusions
List of references
Annex. Cisco figures of market leadership

Services — Cisco TelePresence services provide simple management, reporting, billing, and metrics applications to ensure proper tracking and bill-back of activity. Cisco and partners offer install and real-time operate services for worry-free operations.

Video technologies provide face-to-face interaction among people worldwide, reducing travel times and costs. Live streaming video is used for one-way and two-way corporate meetings, while streaming, asynchronous on-demand video files enable flexible global training. Video-conferencing solutions support more productive meetings among Cisco employees and partners.

Video is streamlining business processes, increasing collaboration, extending communication, and enhancing learning. As data, voice, and IP video converge, video is becoming a force in business transformation.

Video applications, including TelePresence, Digital Media Systems, Physical Security, Unified Communications, and WebEx, are shifting the dynamics of traditional business operations. Distance is no longer a barrier; real-time communication is truly instantaneous, and network-integrated security is a reality.

The Media-Ready Network is vital to the delivery of Business Video applications. You need to adapt your network to support the transformation of your business.

Cisco elaborated a number of products that are intended to increase the human resources productivity level of companies which are among its clients. These products correspond to modern tendencies in HR management and in labour market in general.

One of such products is WebEx Training Center that should engage Global salesforce. WebEx interactive features boost productivity, enhance learner experience, and form core of Cisco’s largest virtual training deployment.

Cisco is increasing the effectiveness and productivity of salesforce training on a global scale using WebEx Training Center and other collaboration tools and solutions. In an unprecedented 48 days, 6000 members of Cisco’s salesforce in five global theaters were trained on a key company operational initiative, for lower cost than traditional training methods, and in a customized, engaging, interactive format.

An estimated US$ 13 million savings by using WebEx Training Center versus traditional instructor-led classroom training US$ 3.5 million cost avoidance in training delivery and travel expenses (for both learners and instructors).

Next product is Web-based Enterprise Conferencing. Cisco actively encourages the use of rich media across the enterprise to save on employee travel costs and increase productivity. This case study discusses how engineering teams use the Cisco Unified MeetingPlace Web-based conferencing solution to facilitate team meetings whose members are based in San Jose, California and Europe.

Benefits the teams derived from using Cisco Unified MeetingPlace include:

more effective team interactions;

greater time efficiency;

superior meeting dynamics;

faster time to market.

Third product that is directed to develop HRM id Global Web Conferencing Deployment. Cisco wanted to converge Web and voice conferencing onto a single platform, the Cisco Unified MeetingPlace solution. This case study describes Cisco IT’s internal pilot deployment of Cisco Unified MeetingPlace systems.

Benefits of the pilot deployment included:

Validation of the planned server configurations, system capacity, voice quality, and integration with user e-mail and scheduling applications.

Valuable user feedback for improving training materials and support processes prior to companywide deployment of Cisco Unified MeetingPlace.

Virtual Sales Expertise. This case study describes the Specialist Optimization Access and Results (SOAR) program at Cisco, which aims to increase sales productivity by enabling the company’s sales specialists to do more work virtually. This program encompasses innovative ways of leveraging employee expertise by combining Cisco solutions for virtual access, Cisco Unified Communications, Cisco WebEx collaboration tools, and Web 2.0 tools. Cisco is already gaining numerous benefits from combining these capabilities, including:

accelerated revenues and increased sales opportunities from higher sales productivity;

higher customer satisfaction with faster sales responsiveness;

improved work/life balance for sales specialists;

better resources for sales teams and lower growth rates of expert staff;

reduced travel expense and impact.

C onnected Workplace. O ptimized workplace reduces real estate costs and boosts employee productivity and satisfaction.

A s in many enterprise work environments, the majority of Cisco employees are accustomed to working in standard office cubicles that promote heads-down, solitary work. C isco Workplace Resources and Cisco IT joined forces to design a flexible work environment that would make employee collaboration and communication easier and heighten productivity. T

he Cisco Connected Workplace features an open, flexible layout and functional furniture, and relies on Cisco products and technologies including IP telephony, Cisco IP Phone Extension Mobility, Cisco IP Communicator, and wireless LAN mobility. The new design not only improved employee satisfaction, but also reduced real estate and equipment costs.

This case study details the design, technologies, and benefits of the Cisco Connected Workplace, including:

cost savings in real estate, furniture, workplace services, and IT equipment;

the flexibility built into the furniture and layout choices;

requirements on the wireless infrastructure of a more mobile workforce.

Connected Workplace in Europe. In 2000 the Cisco Workplace Resources group in the EMEA faced unprecedented growth, complex team interaction, lack of space, and a need to cut costs. The group needed to find a way to handle staff growth, deploy services faster, and maximize cabling and space. A voice over IP (VoIP) solution and a redesigned innovative, flexible workspace transformed Cisco sites in many EMEA locations.

This case study presents the benefits of this optimized workplace, including:

greatly reduced real estate costs;

improved flexibility in space and design;

increased cost savings.

Digital Media Signage. Cisco regards digital signage as a valuable new medium to reach its more than 67,000 global employees. Cisco IT collaborates with several groups in the organization to deliver compelling rich-media content on digital signs to employees worldwide. Cisco Workplace Resources provisions the digital signs globally; IT provides the network infrastructure and troubleshooting; Collaboration Business Technologies manages the engagement; and Employee Communications manages the creation and distribution of global content.

Benefits Cisco has realized from this implementation include:

consistent global communications plus local news;

operational efficiencies and lower risk to the network;

improved security and safety;

plentiful and relevant content;

reduced costs of paper signage;

stronger corporate brand.

Enterprise IP Video Conferencing. Video conferencing is an ideal medium for effective communications between geographically dispersed teams at Cisco This case study describes how a Cisco business unit has used video conferencing to increase productivity.

Video conferencing benefits include:

Enables teams to maintain close working relationship despite geographic distances.

Provides more effective interactions, increased learning, and better absorption of information.

Increases productivity through improved communication.

Reduces travel costs.

IP Video Conferencing Collaboration. Cisco Unified Video Advantage enables users to add video to their IP phone communications experience. For the pilot deployment of Cisco Unified Video Advantage, Cisco IT evaluated the impact this video service would have on Cisco’s global enterprise network.

This unified communications case study explains how Cisco IT determined that Cisco Unified Video Advantage would integrate easily into the existing infrastructure and business processes. Data was collected to analyze the impact of the deployment on:

existing Cisco Unified Communications Manager (formerly CallManager) deployments;

the underlying network as a whole;

support teams and resources;

end users.

Global Virtual Collaboration. This case study describes how Cisco IT supported a meeting of more than 3100 Cisco executives as a global virtual event using Cisco collaboration solutions and Web 2.0 technologies. Cisco products used to deliver the SLO meeting included Cisco TelePresence, Cisco TV, Cisco WebEx Meeting Center, and Cisco WebEx Event Center.

Benefits Cisco realized many from this virtual collaboration included:

reduced meeting costs by nearly 75 percent;

increased employee productivity and reduced emissions by avoiding travel;

expanded meeting from two days to three days and served more participants;

increased meeting content and access to live and recorded sessions;

supported online interaction among presenters and participants.

Cisco Unified Communications combine all forms of business communications into a single, unified solution that enables your organization to move with greater speed and agility. It empowers people to communicate more effectively, improves business processes, and helps businesses achieve better profitability.

Employees, business partners, and customers can connect in real time and conduct business across multiple workspaces, whether they are on a main campus, at branch offices, or working remotely.

The business benefits of unified communications really add up:

Organizations using unified-communications clients saved an average 32 minutes per day, per employee.

The use of softphones saved an average of $ 1,727 per month in cell phone and long distance charges.

Those using integrated voice and Web conferencing reported a 30 percent reduction in conferencing expenses.

Employees saved 43 minutes per day because of more efficient message management.

Mobile workers saved 55 minutes per day by using unified messaging.

Enhance Productivity with Virtual Meetings, increase productivity, accelerate processes, and help reduce travel and costs with Cisco Unified MeetingPlace. This solution integrates voice, video, and web conferencing capabilities to give remote meetings a natural and effective face-to-face quality. As an integral component of the Cisco Unified Communications solution, Cisco Unified MeetingPlace lets you incorporate media-rich interactions into a broad range of communication scenarios. Cisco Unified MeetingPlace is also integrated with Cisco WebEx Web conferencing to combine the cost-savings advantages of on-premises voice conferencing with the productivity benefits of Cisco WebEx.

As a part of Cisco Unified Communications Cisco Unified MeetingPlace is deployed on-premises, over internal networks, so that:

Conferencing traffic runs over your organization’s IP networks to reduce toll charges and recurring conferencing fees.

You can isolate confidential meetings behind the firewall to enhance security while also having the flexibility to set up Internet-accessible meetings with external parties.

Integration with other enterprise applications is simple and secure.

VoIP and IP telephony are becoming increasingly popular with large corporations and consumers alike. For many people, Internet Protocol (IP) is more than just a way to transport data, it’s also a tool that simplifies and streamlines a wide range of business applications. Telephony is the most obvious example. VoIP — or voice over IP — is also the foundation for more advanced unified communications applications — including Web and video conferencing — that can transform the way you do business.

Understanding the terms is a first step toward learning the potential of this technology:

VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company’s network.

IP telephony encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.

IP communications includes business applications that enhance communications to enable features such as unified messaging, integrated contact centers, and rich-media conferencing with voice, data, and video.

Unified communications takes IP communications a step further by using such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device.

Public Internet phone calling uses the Internet for connecting phone calls, especially for consumers. But most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using their own networks, companies have more control in ensuring that voice quality is as good as, if not better than, the services they would have previously experienced with their traditional phone system.

To summarize the role of Cisco products made for the purposes of human resources management it is possible to say that the range of these products is quite large. It gives the opportunity for every client to choose the most convenient option for itself. Among the latest Cisco elaboration it is needed to emphasize the value of Cisco solutions in the field of phone and multimedia conferences. The services of unified communications allow to automatize the planning and organizing processes as well as holding remote meetings.

Cisco products of Meeting Place and Video Conferencing provide effective holding of geographically suballocated multimedia meetings with participation of employees and external clients and partners.

The processes of automatization of multimedia conferences and other related solutions help the company to organize the remote education of the personal from different departments. So the employees can stay in the permanent workplaces and communicate with company’s branches from other cities and countries.

The functionality of mutual work allows IT departments to support employees from remote offices as well.

Therefore the IT solutions of Cisco company could be reasonably named as one of the leading technologies in the field of human resources management as well as of communication with a client and technical IT business support. The effectiveness of described methods is possible, first of all, because of Cisco on Cisco concept.

3.2 Perspectives of «Cisco on Cisco» concept development in HRM on IT basis

Cisco IT uses myriad business applications to manage hundreds of processes and masses of data necessary to run a large global business. These processes must smoothly interact and share data with each other. This is often complex and challenging because while many enterprise business applications are effective point solutions, they can be difficult to integrate into a fully automated end-to-end business support model.

Cisco IT deals with many business process problems similar to the problems that face all IT groups in large enterprises. To meet these challenges, Cisco IT has adopted Internet-enabling tools and business automation processes that have improved business practices worldwide.

Mobility solutions of Cisco on Cisco concept let Cisco employees conduct business anywhere, anytime, from any device. The technology underpinning mobility spans the spectrum of network capabilities: wired and wireless IP networks, unified communications, and location tracking solutions, each of which has integral security capabilities to protect both the device and the enterprise network. Mobility includes the following topics.

With the increased reliance on mobile solutions and wireless networks, businesses are becoming more concerned about wireless network security. Cisco IT needs to provide employees with freedom and mobility while ensuring the integrity of corporate information and systems.

Cisco wireless and mobility solutions enable employees to increase productivity and responsiveness by enabling access to network resources and applications securely, regardless of location and client device.

As is evident from the foregoing, modern HRM-systems cover all possible spheres of activity of service of the personnel. The basic distinctive feature of these programs is presence of a uniform information space that allows to use all variety of the information collected in system in work of each module, to construct effective analytical systems and decision-making support systems. Not all the products available in the contemporary market have the functionality, some systems contains a declared functionality, but all developers of HRM systems declare their plans on creation of a full-function product. It allows programs users to hope that in process of occurrence at them requirements for new functional modules, such will be offered by developers. That’s why HRMS and instruments of e-HRM is possible to name as strategic development tool for HR departments.

Nowadays Cisco solutions and products correspond to reality. But their developers and programmers are not «treading water». As it could be seen from new products line, new and updated Cisco solutions appeared in the market.

Conclusions

Information technologies have changed our lives and the way we communicate and spend a free time, a significant role in this process can be assigned to Internet. In essence it has more or less changed every aspect of human society one can think of. The significance of IT and Internet in both business and private field has grown considerably in the last years, with exponential growth of services offered here.

Since — in today’s business environment — people and their knowledge are company’s key assets, it is obvious and expected of each company to be aware and prepared for such changes. Not only (or not at all) are the IT specialists ones that should be aware of the new trends and understand them, but also the managers.

The internet technologies have the most prominent influence on more educated, skilled and ambitious people, especially those, that are regularly working with information and communication technologies. Since they are also the ones who occupy important positions in organizations hierarchy and are therefore of great significance for overall success of the company.

ICT offers numerous possibilities to improve information management in organizations and therewith make better use of employees' knowledge. The most simple way of use ICT in work process is a use of intranet as internal information system of a company, which is based on Internet protocols and services. But nowadays are appearing new solutions and products that are more secure and effective for organizations.

A n important notion in this work is «e-HRM». It is an innovation in terms of human resources management. I n the first place because of the opportunity it creates to put employee-management relationships in the hands of the employee and line managers. I n the second place because information technology crates possibilities to design HRM tools and instruments that would nor be possible without this information technology. A good example is advanced personal assessment and measurement tools that can be used at any moment of the day, and in any location.

E mployees really can begin to steer their careers with a click of a mouse. HR professionals have to realize and accept this: it will not go away.

T he second important notion is a «human resources management systems» that are started to be developed during last decade more actively. T he appearance of this term is quite new — just in 1990s. HRMS

refers to the systems and processes at the intersection between HRM and information technology. I t merges HRM as a discipline and in particular its basic HR activities and processes with the information technology field, whereas the programming of data processing systems evolved into standardized routines and packages of enterprise resource planning (ERP) software. O n the whole, these ERP systems have their origin on software that integrates information from different applications into one universal database.

The linkage of its financial and human resource modules through one database is the most important distinction to the individually and proprietary developed predecessors, which makes this software application both rigid and flexible.

Cisco company is of the leaders of the markets which produces the solutions and products for human resources management with a use of ICT. Its biggest success was got in Internet sphere. Today products are very different and cover various fields of companies' business processes.

List of references

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Annex. Cisco figures of market leadership

Figure 3. Cisco market capitalization leadership

Figure 4. Market share leadership

Figure 5. Market share leadership

Как стать электронной компанией в России. Проект EuropeAid/115 476/D/SV/RU. СПб., 2006. С. 100.

T ownsend A., Bennett J. H uman Resources and Information Technology // Journal of Labour Research. 2003. V

ol. 24. № 3. P.

361.

L engnick M., Moritz S. T he impact of e-HR on the Human Resource Management Function // Journal of Labour Research. 2003.

V ol. 24. № 3. P. 265−379.

L engnick M., Moritz S. T he impact of e-HR on the Human Resource Management Function // Journal of Labour Research. 2003. V ol. 24.

№ 3. P. 265−379.

Schuller R.S., Jackson S.E. Strategic Human Resources Management. 2nd edition. Blackwell Publishing, 2007. P. 52.

Boulton R.E.S., Libert B.D., Samek S.M. Cracking the Value Code. N.Y., 2000. P. 67.

Wright P., Dyer L. People in the e-business: new challenges, new solutions. Working paper 00−11, Center for Advanced Human Resource Studies, Cornell University. P. 50.

Ibid. P. 52.

R uel H., Bondarouk T., Loise J.K. E-HRM: Innovation or Irritation. A n Explorative Empirical Study in Five Large Companies on Web-based HRM // Management revue. 2004. V

ol. 15. I ssue 3. P. 365.

Ruel H., Bondarouk T., Loise J.K. E-HRM: Innovation or Irritation. Uitgeverij Boom, 2004. P. 17.

Lepak D.P., Snell S.A. Virtual HR: strategic human resource management in the 21st century // Human Resource Management Review. 1998. Vol. 8. P. 215−234.

Oracle E-Business Suite Human Resources Management System // URL:

http://www.oracle.com/applications/human_resources/intro.html

Ascentis Human Resources Management Software and Online Payroll Processing Services // URL:

http://www.ascentis.com/

E-HRMS electronic Human Resource Management Solution // URL:

http://www.sbiraccounting.info/ehrms.html; E-HRMS-electronic Human Resource Management Solution // URL:

http://www.ghg.com/online_human_resources.html

Edwards J. Top HR Modules for ERP Systems // URL:

http://www.hrworld.com/features/top-hr-modules-erp-62 608/

Ibid.

Edwards J. Top HR Modules for ERP Systems // URL:

http://www.hrworld.com/features/top-hr-modules-erp-62 608/

Edwards J. Top HR Modules for ERP Systems // URL:

http://www.hrworld.com/features/top-hr-modules-erp-62 608/

R uel H., Bondarouk T., Loise J.K. E-HRM: Innovation or Irritation. A n Explorative Empirical Study in Five Large Companies on Web-based HRM // Management revue. 2004. V ol.

15. I ssue 3. P. 378.